FAQs
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| How much are leads, and how do I pay for them? |
The price you'll pay per lead depends on many different factors. After you submit your membership application, one of our representatives will contact you to discuss all your options and design a lead program that fits your budget.
Our billing system accepts either Visa or MasterCard, and issues charges twice a month.
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Leads generated from the 1st to the 15th of any given month will be billed around the 18th
to 20th of that same month. |
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Leads generated from the 16th to the month's end will be charged around the 6th to 8th
of the following month. |
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| What type of information will I receive about each lead? |
You'll learn the following details about each lead we send you:
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First Name
Email
City
Zip
Primary Phone Number
Lead Key
Best Time to Call Them
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Last Name
Street Address
State
Work Phone Number
Homeowner Status
Product or Service They Need
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| How will I receive my leads? |
You can log on to your online dashboard to gather lead data 24/7 or receive leads via email, text, or fax.
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| How can I review and/or return my leads? |
At any time, day or night, you can log on to your Client Services Dashboard account to:
View all your leads in real-time
View your current coverage and lead delivery settings
Request and check the status of returns
Review and update account statements, credit card information
Pull real-time reports and invoices |
| What is the return policy? |
All lead information is instantly verified by a sophisticated consumer match algorithm. In addition, to ensure our reputation for quality, simply submit any suspect leads for return via your Client Services Dashboard account, and our call center will investigate the lead validity further.
To receive credit for a returned lead, it must be submitted by the 3rd day of the following month in which you received it. For example, a September lead must be submitted for
return by October 3rd.
Here are possible reasons a lead may be returned:
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Disconnected phone number or fax number (on both primary and alternate numbers if provided) AND invalid email address ("bounce back") |
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Blatantly erroneous information (ex. Mickey Mouse, Santa Claus, etc.) |
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It's a duplicate of a lead we sent you previously
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Your Account Manager will be happy to explain any aspect of our return policy
in greater detail.
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| Can I adjust my account settings and lead criteria? |
At QuinStreet, our account managers strive to give you personalized customer support that helps you grow your business.
At your request, your dedicated account manager can adjust your program, provide feedback on your results, offer suggestions on how to grow your business, and much more!
Plus, you can always log on to the Client Services Dashboard at any time to view your account settings and contact your account manager with a request.
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